Questions about credit packs, billing, refunds or a specific generation? Email us and include your account email plus the job ID if it concerns a generation.
support@ugesi.com - we reply within one business day.
Billing & refunds
If a generation ends with an error or returns no file, its credits go back to your balance automatically. A result you do not like still counts as a completed run. For payment issues, write from the email attached to your account and include the invoice number.
Report content
To report content that is illegal or infringes your rights, use the report form. The same address, [email protected], is our contact point for authorities, in English or Polish.
